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1. Eligibility for Returns
We accept return requests within 7 days of delivery. To be eligible for a return:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
Proof of purchase is required (e.g. order number, invoice).
Products that are damaged due to misuse, unauthorized repair, or improper handling are not eligible for return.
2. Return Process
To initiate a return, please contact us first at harumi20180808@gmail.com to obtain a Return Authorization Number (RMA).
Once approved, please send the product to the return address provided by our support team. We recommend using a trackable shipping service.
Note: Do not return items without prior authorization. Unauthorized returns will not be processed.
3. Shipping Costs
If the return is due to our error (e.g. defective or wrong item), we will cover the return shipping cost.
If the return is not due to our fault (e.g. you changed your mind), you will be responsible for the return shipping.
Shipping fees are non-refundable unless the return is due to a product fault or error on our part.
4. Refunds
Once your return is received and inspected:
We will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 3–5 business days.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us with your order details and photo proof.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company — it may take time before your refund is officially posted.
Contact your bank — processing time may vary.
If you’ve done all of this and still have not received your refund, please contact us at harumi20180808@gmail.com.
7. Contact Us
If you have any questions regarding this Refund and Returns Policy, feel free to contact us:
Tinh Hai Company Limited
Plot No. 195, Map Sheet No. 45, Khanh Loc Quarter,
Khanh Binh Ward, Tan Uyen, Vietnam
📧 Email: harumi20180808@gmail.com
