{"id":13,"date":"2025-05-17T06:31:21","date_gmt":"2025-05-17T06:31:21","guid":{"rendered":"https:\/\/lightskyblue-chimpanzee-253182.hostingersite.com\/?page_id=13"},"modified":"2025-05-17T07:08:34","modified_gmt":"2025-05-17T07:08:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/qhpack.vn\/vi\/refund_returns\/","title":{"rendered":"Ho\u00e0n l\u1ea1i ti\u1ec1n v\u00e0 Tr\u1ea3 v\u1ec1 ch\u00ednh S\u00e1ch"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7bc5685 e-flex e-con-boxed e-con e-parent\" data-id=\"7bc5685\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0411f94 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"0411f94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Ho\u00e0n l\u1ea1i ti\u1ec1n v\u00e0 Tr\u1ea3 v\u1ec1 ch\u00ednh S\u00e1ch<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<h3>1. Eligibility for Returns<\/h3><p>We accept return requests within <strong>7 days<\/strong> of delivery. To be eligible for a return:<\/p><ul><li><p>The item must be unused and in the same condition that you received it.<\/p><\/li><li><p>It must be in the original packaging.<\/p><\/li><li><p>Proof of purchase is required (e.g. order number, invoice).<\/p><\/li><\/ul><p>Products that are damaged due to misuse, unauthorized repair, or improper handling are <strong>not eligible<\/strong> for return.<\/p><h3>2. Return Process<\/h3><p>To initiate a return, please contact us first at <strong><a class=\"cursor-pointer\" rel=\"noopener\">harumi20180808@gmail.com<\/a><\/strong> to obtain a <strong>Return Authorization Number (RMA)<\/strong>.<\/p><p>Once approved, please send the product to the return address provided by our support team. We recommend using a trackable shipping service.<\/p><p><strong>Note<\/strong>: Do not return items without prior authorization. Unauthorized returns will not be processed.<\/p><h3>3. Shipping Costs<\/h3><ul><li><p>If the return is due to our error (e.g. defective or wrong item), we will cover the return shipping cost.<\/p><\/li><li><p>If the return is not due to our fault (e.g. you changed your mind), you will be responsible for the return shipping.<\/p><\/li><\/ul><p>Shipping fees are <strong>non-refundable<\/strong> unless the return is due to a product fault or error on our part.<\/p><h3>4. Refunds<\/h3><p>Once your return is received and inspected:<\/p><ul><li><p>We will notify you via email regarding the approval or rejection of your refund.<\/p><\/li><li><p>If approved, the refund will be processed to your original payment method within <strong>3\u20135 business days<\/strong>.<\/p><\/li><\/ul><h3>5. Exchanges<\/h3><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us with your order details and photo proof.<\/p><h3>6. Late or Missing Refunds<\/h3><p>If you haven\u2019t received a refund yet:<\/p><ol><li><p>Check your bank account again.<\/p><\/li><li><p>Contact your credit card company \u2014 it may take time before your refund is officially posted.<\/p><\/li><li><p>Contact your bank \u2014 processing time may vary.<\/p><\/li><\/ol><p>If you\u2019ve done all of this and still have not received your refund, please contact us at <strong><a class=\"cursor-pointer\" rel=\"noopener\">harumi20180808@gmail.com<\/a><\/strong>.<\/p><h3>7. Contact Us<\/h3><p>If you have any questions regarding this Refund and Returns Policy, feel free to contact us:<\/p><p><strong>Tinh Hai Company Limited<\/strong><br \/>Plot No. 195, Map Sheet No. 45, Khanh Loc Quarter,<br \/>Khanh Binh Ward, Tan Uyen, Vietnam<br \/>\ud83d\udce7 Email: <strong><a class=\"cursor-pointer\" rel=\"noopener\">harumi20180808@gmail.com<\/a><\/strong><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy 1. Eligibility for Returns We accept return requests within 7 days of delivery. To be eligible<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":7,"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":21375,"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/pages\/13\/revisions\/21375"}],"wp:attachment":[{"href":"https:\/\/qhpack.vn\/vi\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}